FAQs

The prices in our price list are net prices. They do not include any VAT (concerns just members of the European Union). To keep the prices without VAT, we need to get your valid VAT ID Number. If you do not have any VAT ID Number, we have to add 20% if you buy our products from our head company in Bulgaria, 19% if you buy them from our branch in Germany, or 20% if you buy from our branch in the UK.

You can check the validity of your VAT ID Number at the European web site: http://ec.europa.eu/taxation_customs/vies

If you do not have any VAT ID Number, you can apply for one, and will get it within 14 days from your tax authorities. Please contact your tax advisor for more details.

Prices may change without notice.

The client is obligated to check all the details on the Proforma Invoice and inform us immediately of any mismatch ( company details, addresses, number of items, customized products, colours, dimensions etc…)Such communication must be sent to us in writing.

Disco Designer assumes that all information is correct if such letter/email is not received in 24 hours. The order will be placed as per the details on the Proforma Invoice.

Your order will be processed once we receive an advance payment of 30% – 50% depending on the total order value. After receipt of payment, we will send you a confirmation and book it for production.

Cancellation of order – Оnce you have made an advanced payment (30% – 50% from the total value of the contract) it is fully refundable only if you cancel the order in maximum of 3 days after the money is received in Disco Design’s bank account.

Otherwise, if you decide to cancel the order (for which you have made an advanced payment) at a later time, the sum from the advanced payment will not be reimbursed to you, because the order will be already released to production. However in this case you will have the right to resume your order at a later time, although the total order value can automatically change.

At Disco Design Ltd. we care about our customers very much and want them to be happy, so we rely on quality products which we ensure to be packaged and stored in a delicate and safe way. There are many additional products that are used just for the packaging and transportation. And also our team needs to spend a considerable amount of time for packaging and loading so the products can reach the customer in its original condition.