1. Description of DISCO-PANEL

DISCO-PANEL is the name of our current product range, which includes different decoration Panels of Modern Retro Style of the 70's.

We offer RGB-LED-lighted and non-lighted Panels.

With our RGB-LED's, you can create more than 16 Millions of lighting colours.

Descriptions and dimensions of our Products are indicated in our price list:
http://www.disco-designer.com/Online-Store/pricelist.en.html Back to FAQs

2. Applications of DISCO-PANEL

Appropriated for decoration of walls, ceilings, floors within public and private areas: Lounge, Bar, Nightclub, Discotheque, Stores, Offices, at home ... Back to FAQs

3. Colours of DISCO-PANELs / Translucency

DISCO-PANELs as non-lighted products are offered in the following colours: mirrored, white, black, red, orange, pink, blue, green, black/white, white/black.

The lighted DISCO-PANELs of the mirrored version are translucent. Because of the mirrored surface, that translucency is not obvious as long as the light behind is switched off. When the light is switched on, you can see it as if it were behind a clear glass.

DISCO-PANELs without any lighting are non translucent at all, the non-lighted mirrored ones too. Back to FAQs

4. Material Thickness – 1 mm or 2 mm?

The wall panels - especially the LED Bubbles, and the LED Equalizers - are offered in two different versions of material thickness.

The Panels made of material „1-mm“ are recommended to be used for not crowded areas, where people could not knock or kick them, e. g. above sittings and shelves, behind DJs etc.

The Panels made of material „2-mm“ are recommended to be used for crowded areas, where people could knock or kick them, e. g. next to the dance floor, at DJ booths, etc. They better appropriated for this purpose because this material is non flexible.

Both materials are non breakable. Back to FAQs

5. Self Installation / Montage

DISCO-PANELs have been developed for an easy and fast installation : Big walls could be decorated within few hours in order to transform rooms in impressive visual elements.

Detailed installation instructions are sent by e-mail after receipt of customer's payment. Sometimes, we may need some photos to see the current condition of the background. We will ask for, if necessary.

The products are supplied ready to plug in. This means, the customer pays and receives all components, which are necessary for installation and start-up.

You need the support of an electrician for the installation of the lighted products, who should be able to understand and realize the wiring diagrams, we will send for. Other specialists are not needed. Depending on how big is your order, you will need 2 to 4 people for the installation works.

Best is to send us a simple drawing - even hand made - so that we can see the front view of that area, indicating the dimensions of it, and the distance between it and the DJ Booth, and between the single areas, if they should be more then one. Please see the following example drawing:

Sketch: Example-Drawing CLICK HERE!

This drawing will be needed later for the production of your order too. Please send us the drawing in one of the following formats: jpeg, pdf, tiff or gif. Back to FAQs

6. Disco Designer Installation - Team

Our installation team can mount the products and also teach you how to use them.
Please note that when our installation team is required, you have to take care for their work permits, if such are needed for your country.

Please note!!! The customer is responsible for organizing the accommodation of the installation team and covers the hotel costs.

For more info please Contact US. Back to FAQs

7. Power Consumption

LED-DISCO-PANELs have a very low power consumption, and are very environmentally friendly because of the modern LEDs we use. The Power Supplies are appropriated for 220 V and for 110 V at the same time. Back to FAQs

8. Distribution

Disco-Panel is a Registered Community Design by our designer and director Peter Yordanov. The products are manufactured in his company Disco Design Ltd. in Bulgaria and are sold direct from the factory.

There are no other dealers, representatives or distributors authorized or allowed to sell our products.

The Company Disco Design Ltd. in Bulgaria is the parent company of the branches in Germany (Disco Design GmbH) and in the United Kingdoms (Nightclub Design Ltd).

The products are delivered from our factory in Bulgaria. Back to FAQs

9. Showroom - Exhibition

We have four VIP-Showrooms opened for business visits:

– in the UK, next to the international airport Gatwick, tel: +44 7515287435. See More, CLICK HERE!
– in Germany, next to the international airport Frankfurt (am Main), tel: +49 176 20652244. See More, CLICK HERE!
– in Bulgaria, Ruse (our factory is also located here), tel: +359 88 77 23456. See More, CLICK HERE!
– in USA, Portland (OR), tel: +1 (702) 499 5355. See More, CLICK HERE!
Soon showrooms will be opened in Las Vegas, New York and Madrid.

The Showrooms can be visited only with appointments. To arrange an appointment with us, please send your company details by e-mail. Send Us a message to: info[at]disco-designer.com Back to FAQs

10. Samples / Minor Order Value

We do not send any samples, because the products are designed to be used in bigger quantities. The minor order value is 2000 EUR per product. Back to FAQs

11. Stock

Because the orders are mostly big and include different products and quantities, we produce everything after ordering by the client. Thus, we do not keep any stock. Back to FAQs

12. HOW TO ORDER

To place an order or just to check our prices and available discounts use our DISCO CALCULATOR^©. You may calculate your Club Design Ideas in minutes!

Please watch this video tutorial HOW-TO-ORDER to see how easy our Disco Calculator^© works. If you need any support or need additional information for our products our assistants will help you. Back to FAQs

13. Prices

The prices in our price list are net prices. They do not include any VAT (concerns just members of the European Union). To keep prices without VAT, we need to get your valid VAT ID Number. If you do not have any VAT ID Number, we have to add 20 % if you buy our products from our head company in Bulgaria, 19 % if you buy them from our branch in Germany, or 20 % if you buy from our branch in the UK.

You can check the validity of your VAT ID Number at the European web site: http://ec.europa.eu/taxation_customs/vies

If you do not have any VAT ID Number, you can apply for one, and will get it within 14 days from your tax authorities. Please contact your tax advisor for more details.

Prices may change without notice. Back to FAQs

14. Discounts

Because we sell the products direct from our factory, the prices have been calculated very keen, and there is no big profit calculated. Thus, discounts are possible just for ordering bigger quantities. The lower order value to get a discount is 10 000 EUR per product, but it depends on the product if we can apply a discount or not. The minor discount is 10%, the biggest one is 50%. The discounts are calculated individually, because the production of different products causes different costs of material and manpower. Discounts depend on the quantity ordered. Back to FAQs

15. Purchase

If you decide to place an order with us, you have to confirm our quotation sent to you before by e-mail. We will send you a proforma invoice with our company and bank details.

For billing, we need the following information from you:

- Company Name
- Company Address (country, zip, city, street name, street number)
- VAT ID-Nummer (just for members of the European Community)
- Delivery Address
- Person Responsible
- Phone Number

Your can check the validity of your VAT ID Number at the European web site:

http://ec.europa.eu/taxation_customs/vies

If you do not have any VAT ID Number, you can apply for one, and will get it within 14 days from your tax authorities. Please contact your tax advisor for more details. Back to FAQs

16. Booking of your order

Your order is binding for us only after we receive your payment. After receipt of payment, we will send you our confirmation and book it for production. Back to FAQs

17. Payment Conditions

We accept only payments by bank wire transfer, PayPal or in cash.

Please include the number of proforma invoice on remittance. Payment instructions OUR (Buyer is responsible for all fees charged by his bank for foreign wire transfer). Make sure your bank is aware of this fact.

Please follow the Payment Options, described in the Proforma-Invoice that you receive from us. Back to FAQs

18. Delivery

The fastest - and mostly cheapest – way for delivery is shipping by air cargo. We ship the goods to your next international airport, where from you need to collect them with the information received before from us. The delivery price is calculated just to the airport.

Delivery to your door is possible as well : by DHL, TNT, EMS or UPS. Please keep in mind that this may cost more, and take longer to come to your place.

The goods can be collected from the customer direct from our factory in Bulgaria. In this case, no delivery costs will be calculated. Back to FAQs

19. Delivery Time

Because the goods have first to be produced, delivery time varies between 3 and 8 weeks after receipt of payment. The production time depends on the following factors:

- When will the customer's payment be booked.
- How many other orders have already been scheduled for production when the customer's payment is booked.

The probable delivery time will be indicated in the proforma invoice.

If the customers desires a shorter (EXPRESS) delivery time, we have to calculate 10% express-fee. In this case, no discounts are available.

Delays of the orders due to delays of our suppliers are very rare, but sometimes happens. That's why we recommend to place orders early enough (at least 3 months before the opening of your project) to avoid delays caused by unexpected obstructions beyond our control. Back to FAQs

20. Delivery Price

Delivery prices can be calculated just accordingly to an exact inquiry. It depends on the volume of the total order. Back to FAQs

21. Warranty for the Customer / Contract

The issued Proforma Invoice is the contract between us and the customer, which contains our agreements and information about Seller and Buyer. This contract is signed just by the Seller.

Our main company and our branches had been registered in the adequate national Registrars. Back to FAQs

22. Dealer / Installer

We do not offer any special conditions for dealers. Our customers are Nightclubs and Discotheques, who buy big quantities, thus there is no difference between a retail customer and whole customer.

We give discounts for order values over 10 000 EUR. The minor discount possible is 10%, the biggest one is 50% of the public price indicated in our price list.

Installer can charge the customer for the installation job they do for him. Back to FAQs

23. Advising / Design-Ideas / Visit on-site

We advise on-site only when the customer intents to place an order for a whole design for his place.

Our Design-Idea is presented to the customer as a 3-D-Visualization. Initially, our designer visits the customer on-site, and takes the dimensions of the rooms in order to discuss his idea with the customer. Before coming on-site, we will need some room plans or drawings and photos in order to see the current condition of the premises.

We will visit you after you place an order for that visit. The value of this order depends on where you are based, and how big is the total area, which you want us to design.

The expenses for the realization of the Design Idea can be calculated after its 3-D-Visualization. There is no standard pricing possible, because every room has different start conditions, which are more or less difficult to work with, and thus cause different costs.

On-site visits without commitment are not accepted. Back to FAQs

24. Guarantee

We give a 3-years guarantee on the electronic components. Back to FAQs

25. Correspondence

We prefer communication by e-mail. Please include always our texts in your replies, otherwise, you may get our replies with delays. Back to FAQs

26. Support / Contact

We give after-sale-support as well.

Please send us your e-mails to : info [at] disco-designer.com

We will contact you as soon as possible. Back to FAQs